Effective date: August 3, 2026 Provider: Oliver Song, a sole proprietor doing business as Nexus ("Nexus," "we," "us") Contact: [email protected]
Nexus is a software service that answers your business's phone calls and text messages using an automated assistant, books and manages appointments, and gives you a dashboard showing what happened.
Nexus is software, not a person and not a licensed professional. It does not provide medical, dental, legal, financial or emergency advice, and it must not be configured or relied upon to do so.
You must be at least 18 and authorised to enter contracts for the business you register. One account represents one business ("your business"). You are responsible for everything done under your account, including by your staff.
We may refuse or close accounts where we cannot verify that the person signing up actually operates the business they claim to.
Keep your password confidential. Tell us promptly if you believe someone else has access. Changing your password signs out all other sessions.
You are responsible for the accuracy of what you configure — your hours, services, address, and any business information you give the assistant to answer from. The assistant answers callers using what you provide. If you configure it with wrong information, it will confidently tell that wrong information to your customers.
Where Nexus provisions a phone number for you, that number is obtained through our telecommunications provider and is associated with your account for as long as your subscription is active.
If your subscription ends, the number may be released and cannot be recovered. Do not print a Nexus-provisioned number on vehicles, signage or marketing material unless you have confirmed with us in writing how it will be handled if you cancel. If you forward your own existing business line to Nexus, that line remains yours.
Nexus records and transcribes calls. The assistant discloses this to every caller at the start of every call, along with the fact that it is automated.
You are responsible for the legality of recording your own calls. Several US states require all parties to consent to a recorded call, including California, Florida, Illinois, Maryland, Massachusetts, Pennsylvania and Washington. Illinois' Biometric Information Privacy Act may additionally treat voice data as biometric information carrying statutory damages per violation.
We provide the disclosure and keep a record that it was given on each call. We do not provide legal advice about your obligations.
You must not disable, shorten, or instruct the assistant to omit the recording or automation disclosure.
Program name: Nexus Appointment Texting.
Description: When a customer texts a business's published phone number, Nexus's automated assistant replies to help book, reschedule, or cancel an appointment, and to answer general questions about the business. Nexus never sends a text unless the customer has already texted that business's number first — there is no outbound, proactive, or bulk/marketing messaging of any kind.
Message frequency varies based on your conversation with the business — typically one reply per message you send, for as long as the conversation continues.
Message and data rates may apply.
Reply STOP at any time to unsubscribe from a business's texts. You will get one confirmation message and then no further automated texts from that business unless you reply START, YES, or UNSTOP. Reply HELP for help, or contact us directly at [email protected].
Nexus does not currently offer a Business Associate Agreement (BAA) and is not positioned as a HIPAA-compliant service.
If your business is a HIPAA covered entity (a dental or medical practice, for example), information your callers provide may constitute Protected Health Information, and using a vendor without a BAA to receive it may place you in violation of HIPAA.
Until we offer a BAA in writing: - Do not configure Nexus to collect clinical information, diagnoses, treatment details, or insurance identifiers. - Understand that call transcripts are processed by our AI sub-processor (see the Privacy Policy). - If you are a covered entity, seek your own compliance advice before going live.
We will tell customers directly if and when this changes.
Do not use Nexus to: - Make unsolicited marketing or robocalls, or anything violating the Telephone Consumer Protection Act - Impersonate a person, or configure the assistant to deny being automated - Handle emergency, crisis, or medical-triage calls - Break any law, or infringe anyone's rights - Attempt to access another customer's data, or probe or overload the service
We may suspend an account immediately where we reasonably believe this section is being broken, or where usage threatens the stability of the service.
Subscriptions are billed monthly in advance through our payment processor. Your plan and its price are shown at checkout.
Taxes are your responsibility unless we are required to collect them.
Your business data — your customers, appointments, call records and transcripts — belongs to you. We process it to provide the service, as described in the Privacy Policy.
You may request an export or deletion of your business data at any time. On account closure we delete or anonymise your data within a reasonable time, except where we must retain records to comply with law or resolve disputes.
We work to keep Nexus available and accurate, but:
You should keep a way for customers to reach a human.
To the fullest extent permitted by law, our total liability arising out of or relating to these terms or the service is limited to the amount you paid us in the three months immediately before the event giving rise to the claim.
We are not liable for indirect, incidental, special or consequential damages, or for lost profits, lost business, lost bookings, or lost goodwill, even if advised such damages were possible.
Nothing here excludes liability that cannot lawfully be excluded.
You will indemnify us against claims arising from your use of Nexus in breach of these terms, including claims relating to your recording of calls, the content you configure the assistant to say, and your compliance obligations in a regulated industry.
We may update these terms. For material changes we will give notice at least 30 days beforehand by email or in the dashboard. Continuing to use Nexus after the effective date means you accept the change.
You may stop using Nexus at any time. We may terminate or suspend an account for material breach of these terms, non-payment, or where required by law. On termination your access ends, any provisioned phone number may be released, and Section 10 governs your data.
These terms are governed by the laws of the state in which the provider is based, without regard to conflict-of-laws rules. Disputes will be brought in the state or federal courts with jurisdiction over that location.
Oliver Song, doing business as Nexus (sole proprietor) [email protected]